The assurance of professional support

You have invested heavily in your systems and they are vital to your business operation.  You may need support on several levels:
  • emergency break-fix support to respond to business-critical systems issues as they arise;
  • software enhancement where technical and functional changes to your applications are implemented in line with a planned release schedule;
  • support to plan, develop and implement major new releases of the system.
Gile delivery
Our development services are backed up by a fully ITIL-compliant Help Desk, permanently staffed with first line support (who are the first point of contact) and second line support (principally infrastructure specialists) who deal with immediate issues affecting the availability or performance of your system.  Should code amendments be necessary, these are carried out by our co-located development team who will be familiar with your system. Incidents can be raised remotely or by telephone and you will have access to our Help Desk portal so you can immediately see the status and progress of any outstanding incidents. We are happy to structure support and service level agreements to suit you.  These can be either on a fixed-price or a time-and-materials basis.

Contact us if you need the assurance of professional support.